Refunds & Returns

Standard refund ladder

When you cancel	Refund
7+ days before activity	100% (less 5% payment/admin fee)
4–6 days before	80% (less processing charges)
1–3 days before	50% (less processing charges)

Scuba diving — separate ladder

When you cancel	Refund
15+ days before	Full refund (less 5% admin fee)
7–14 days before	50%
<7 days before	No refund — operational commitments already made

Camps — separate ladder

Camps follow their own cancellation policy, distinct from the standard and scuba ladders above:

When you cancel	Refund
30+ days before camp	95% refund
15–29 days before camp	50% refund
Within 14 days	No refund
No-show	No refund
Camp cancelled by Go Careless	Full refund

Cancellations must be requested in writing via WhatsApp or email.

Free reschedule

One complimentary reschedule per booking:

• Standard activities — request 7+ days ahead
• Scuba diving — request 15+ days ahead
• New date within 12 months of original; subject to partner availability

Peak season exception

Bookings during December 15 – January 15 and holiday weekends are strictly non-refundable.

Processing

Approved refunds are processed within 6–7 business days to your original payment method. Camp refunds are processed within 7–10 business days.