Privacy Policy

Last updated: 27 January 2026

1. Introduction

GoCareless ("Company", "we", "us", "our") operates https://gocareless.in/ from Ahmedabad, Gujarat, India. We are committed to responsible data handling. By using our website you agree to this Privacy Policy.

2. Information We Collect

A. Information you provide

When you make bookings, create an account, submit vendor forms, or contact support, we collect:

Full name · email · phone · date of birth (if required for eligibility) · emergency contact · medical declarations (if applicable) · vendor business details (for partners).

B. Payment information

Payments are processed through secure third-party gateways. We do not store your full card details. Payment processors handle card, UPI, and banking data under their own policies.

C. Automatically collected

IP address · browser type · device information · pages visited · access time — used to improve performance and security.

3. How We Use Your Information

Booking processing · partner coordination · customer support · refunds · legal compliance · fraud prevention · product improvement · marketing communications (with consent only). We do not sell your personal data.

4. Sharing

Adventure partners: name, contact, booking details, emergency info.
Payment processors: transaction data.
Service providers: hosting, analytics, technical partners.
Legal authorities: when required by law.

5. Cookies & Tracking

Cookies enable functionality, remember login sessions, analyse traffic, and improve UX. You can disable cookies in your browser, though functionality may be affected.

6. Data Retention

We retain personal data only as long as necessary for bookings, legal/tax compliance, dispute resolution, and fraud prevention.

7. Your Rights (GDPR-aligned)

Depending on your jurisdiction: access · correction · deletion · withdrawal of consent · data portability. Requests → info@gocareless.in (identity verification required).

8. Data Security

We implement reasonable administrative, technical, and security measures. No system is completely secure; we cannot guarantee absolute security.

9. International Data Transfers

Your information may be processed and stored on servers in India or jurisdictions where our service providers operate.

10. Third-Party Links

External sites operate independently; we're not responsible for their practices.

11. Children's Privacy

Services are not directed at children under 18 without parental/guardian consent.

12. Updates

This policy may be updated periodically. The revised date will be posted on the page.

13. Contact

GoCareless · Ahmedabad, Gujarat, India · 📧 info@gocareless.in · 📞 +91 63788 54770